Managing Difficult Conversations 

Liz Rayer and Lauren Krouskoff

Difficult conversations are an inevitable part of work life (and personal life) — addressing poor performance, arguing over budget allocation, project planning across functions when there is disagreement on approach, saying “no” to a colleague, informing a customer of a delayed delivery — the list is endless. We dread these conversations and often avoid them or stumble our way through them.

 

Published in 2016